Terms of service
Terms & Conditions
These terms apply when you purchase products through the Moor Farm Stories website. By placing an order with us, you agree to these terms.
Products
We make every effort to describe and display our products accurately. Colours and appearance may vary slightly depending on your screen or device.
Prices and Payment
All prices are shown in pounds sterling (£). Any applicable delivery charges will be displayed before you complete your purchase.
Payment must be received before your order is dispatched.
Orders
After placing an order, you will receive confirmation using the contact details provided at checkout.
We reserve the right to cancel or refuse an order where, for example, a product is unavailable, there has been an obvious pricing error or we are unable to fulfil the order. If payment has already been taken, you will receive a full refund.
Delivery
Orders will be delivered to the address provided when placing your order. Please ensure that your delivery information is accurate.
Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our reasonable control.
Please see our Delivery Policy for further information.
Returns and Refunds
Your right to cancel or return an order is explained in our Returns & Refunds Policy.
Nothing in these terms affects your statutory rights as a consumer.
Damaged, Faulty or Incorrect Products
If you receive a damaged, faulty or incorrect product, please contact us at hello@moorfarmstories.co.uk with your order number and details of the problem.
Intellectual Property
All content on the Moor Farm Stories website, including original text, illustrations, characters, artwork and branding, is protected by applicable intellectual property rights and must not be copied, reproduced or used without permission.
Contact Us
If you have any questions about an order or these terms, please contact:
Moor Farm Stories
Email: hello@moorfarmstories.co.uk
These terms are governed by the laws of England and Wales.