Refund policy

Returns & Refunds

We hope you love your Moor Farm Stories book. However, if you change your mind, you have 14 days from receiving your order to let us know that you would like to return it.

Once you have notified us, you have a further 14 days to return the item. Books must be returned in their original condition and suitable for resale.

Unless the book is faulty, damaged or incorrect, the cost of returning the item is the responsibility of the customer. We recommend obtaining proof of postage when making a return.

Once we receive your return, we will issue your refund to the original payment method. Where applicable, your original standard delivery charge will also be refunded.

Damaged or Incorrect Orders

If your book arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order details and, where possible, a photograph of the problem. We will arrange a replacement or refund at no additional cost to you.

How to Make a Return

To request a return, please contact us at hello@moorfarmstories.co.uk, quoting your order number. We will provide you with the return instructions and return address.

This returns policy does not affect your statutory rights.